HKer Building Surveying Ltd
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Privacy

Privacy policy

HKer Building Surveying Ltd (company no. 14040455) is the data controller for the personal information described here. Contact: hkerbuildingsurveying@gmail.com. We are registered with the Information Commissioner’s Office (ICO), registration no. ZC276321.

What we collect

  • Your name, phone number, email and postal address
  • The address and details of the property you ask us to survey
  • Information in your messages and forms, including WhatsApp
  • Payment records (we do not store card details)
  • If you join our referral scheme: your business details, bank details for payment and VAT status

Why we use it, and our legal basis

  • To quote for, carry out and report on your survey — to perform our contract with you
  • To arrange access with the estate agent or seller — contract
  • To keep accounts, tax and VAT records, and records required by RICS and our insurers — legal obligation and legitimate interests
  • To pay referral fees and tell introducers about the progress of referred jobs — contract and legitimate interests
  • To reply to enquiries — legitimate interests

We do not sell your information or use it for marketing without your consent.

Who we share it with

  • The estate agent or seller, only as needed to arrange access
  • The person who introduced you, if any: they are told whether you instructed us and when the work is complete, never the content of your report
  • Our insurers, accountant and RICS, when required
  • Service providers that host our systems, such as Google Workspace, Netlify (which hosts this website and its enquiry form) and WhatsApp

Website

This website does not use advertising or tracking cookies. Our host keeps basic server logs, such as IP addresses, for security. Fonts are loaded from Google Fonts.

How long we keep it

Survey reports, site notes and related records are kept for 15 years, because claims about a survey can be made for that long. Accounting records are kept for 6 years. Enquiries that do not go ahead are deleted after 12 months.

Your rights

You can ask to see, correct or delete your information, object to how we use it, or ask us to restrict it. Some records must be kept by law. Email us and we will reply within one month. If you are unhappy, you can complain to the Information Commissioner’s Office at ico.org.uk.

Last updated: October 2026